Delivery & Returns
Delivery
UK Delivery by Royal Mail - Tracked 48 / Evri Tracked
Delivery is currently only available within the UK and all orders are sent via Royal Mail Tracked 48 services.
1-3 days dispatch on ready-made items
7-day dispatch on custom made items.
I aim to have your items made and shipped asap. If you are purchasing an item from the ready-made section of our website it will be posted out within 3 working days, if you are purchasing a custom order it can take up to a week before your item is ready for posting. Please note that our products are handmade and therefore are often made to order/custom made.
Bilms&Bug cannot be held responsible for any delays caused by Royal Mail.
Returns
If you have ordered products that are the wrong size or width we are not under obligation to refund or exchange the product, if however, you have received an incorrect item due to our mistake or the item is faulty we will gladly refund or exchange the product. Items must not have been worn/used or damaged as a refund will not be issued.
We are not able to exchange or refund products that have been damaged due to general wear and tear or if your dog has chewed them.
We aim to offer durable and hard-wearing handmade products for your much-loved dogs, fabric collars may fade or wear after time especially if your dog is a keen swimmer or loves getting grubby, it is a good idea to have multiple collars for your pet and rotate them so that they last longer.
Return address
If you do need to return any items to us, please contact us for an address, and then post to us using a tracked service and ensure you get proof of postage.
If you would like any more advice about delivery or returns, please contact me and I will be happy to help.